We recommend you contact us via Discord however you can also fill out the form below and we will get back to you. Please read the FAQ below before submission as a lot of questions can be answered there.
Frequently Asked Questions
If I purchase a VIP package do I have to continue paying for it every month?
No, VIP Packages have no commitment and can be cancelled after your first month/payment.
Can Super Rare/Rare dinosaurs be tamed?
No, although the awesome spyglass mod says they can, they cannot be tamed.
What's the decay timers?
Structures and Dinosaurs are automatically wiped after 10 days of not logging on. Some un-snapped structures may decay sooner.
If I play on PVP can I bring items/dinos over to a different cluster? (and vice-versa)
You cannot. These clusters are seperate worlds. However, your rank and monthly benefits are on every cluster.
How do I transfer stuff to a different map?
You can transfer items/souled & unsouled dinosaurs at obelisks, supply drops, mission terminals, and awesome teleporters by accessing the inventory.
I lost my stuff due to a bug/crash, can I get it back?
No, unfortunately we do not reimburse items lost due to bugs/crashes. On rare occurrences we may reimburse some items.
My structures were wiped because I broke a building rule. Can I get them back?
No. Follow the rules. SquirtleArk.com/Rules
If I purchase a VIP package do I have to continue paying for it every month?
No, VIP Packages have no commitment and can be cancelled after your first month/payment.
Can Super Rare/Rare dinosaurs be tamed?
No, although the awesome spyglass mod says they can, they cannot be tamed.
What's the decay timers?
Structures and Dinosaurs are automatically wiped after 10 days of not logging on. Some un-snapped structures may decay sooner.
If I play on PVP can I bring items/dinos over to a different cluster? (and vice-versa)
You cannot. These clusters are seperate worlds. However, your rank and monthly benefits are on every cluster.
How do I transfer stuff to a different map?
You can transfer items/souled & unsouled dinosaurs at obelisks, supply drops, mission terminals, and awesome teleporters by accessing the inventory.
I lost my stuff due to a bug/crash, can I get it back?
No, unfortunately we do not reimburse items lost due to bugs/crashes. On rare occurrences we may reimburse some items.
My structures were wiped because I broke a building rule. Can I get them back?
No. Follow the rules. SquirtleArk.com/Rules